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Is Your Chatbot Actually Effective?

What Are The Top Chatbot Failure Issues?

Which are the issues which cause customer frustration? Which make them yell "SPEAK TO HUMAN"?

How Often Are Customer Issues Resolved?

What percentage of deflections to chatbots actually effectively resolve, rather than customers just...giving up?

How Often Does Chatbot Ask Clarifying Questions

When faced with ambiguous customer input, how often does your chatbot ask clarifying questions?

How Often Does Chatbot Lose Context And Force Customers to Repeat?

Can your chatbot remember what your customers said earlier, in a longer conversation?

Can Chatbot Recognise Customer Frustration And Escalate to Human Support?

Is your chatbot able to detect frustration at itself, and defuse emotions by escalating to human support immediately?

Take Charge of the Care You Receive
UNDERSTAND Actual Effectiveness

  1. Measure Real-World Chatbot Performance

Run human-like quality assurance (QA) to evaluate how often your chatbot truly solves customer issues.

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Improve Issue Resolution

  1. Elevate Your Chatbot’s Accuracy

  • Identify top failure reasons. Refine internal documentation to improve chatbot performance.
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Unlock AI Chatbot's Full Potential

Work Directly With Founders Building AI
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Contact Us
dan@refinetrain.ai